Return and exchange conditions
You may return or exchange the order if:
- The trial period of 14 days after receipt of the article(s) has not yet expired
- Item(s) is/are unworn (you can try them on, of course)
- Article(s) is/are undamaged
- Article(s) has/have attached labels and/or stickers
- Item(s) is/are if possible packed in original packaging
- Returns sent and received outside the statutory period of 14 days will not be accepted. If this is the case, the costs of the return will be at your own expense.
For hygiene reasons, we do not accept returns/exchanges on the following items unless they are delivered and returned in their sealed packaging:
Are you returning a product because it was damaged or delivered incorrectly? Then we will reimburse these costs afterwards.
The shipping costs will be charged when creating your shipping label in the returns app or at your local post office.Please note that if you are shipping from outside the Netherlands, all additional shipping costs and any import/export costs for returning your order or an item in your order are for your own account.
What and when do we pay back?
For shipments outside the EU, you will receive the purchase amount of the article, excluding charged shipping and handling costs.We will notify you when your return has been processed and credited.
Have you not heard from us 5 days after receiving your return? If so, please contact us.
1. Register your return
Don't have a customer account?
Then there are two options:
1) The easiest way is to still create a customer account, use the e-mail address you used when ordering and click on the "MY ACCOUNT" link above. Register your return and then proceed to step 2 to create a shipping label.
2) Don't want to create a customer account? No problem at all. Just mail a completed return form to [email protected]. You can find a digital return form here.
2. Create a return label
|CREATE A RETURN LABEL|
Are you shipping from an address outside the Netherlands?
Or do you not have the option of printing your return label yourself?
Then unfortunately it is not possible to create a return label yourself. Take the parcel to your nearest post office where they can send it for you for a fee. Keep your proof of postage and track and trace well.
Please send your return to the following address:
- Walther Apparel
- Bergstraat 35
- 5611 JX Eindhoven