Items that are considered defective within reasonable wear can be returned to us outside of 14 days. Upon receipt of the defective item, we will thoroughly inspect the item and assess whether the conditions of reasonable wear apply. If not, we cannot accept the item as defective and the item will be returned to you. The costs for this return shipment are for your account. Items considered defective are subject to repair, replacement, or a partial or full refund. Depending on the nature of the malfunction, it will be decided which solution will be offered to you.
Returns that have been received outside the legal deadline will not be accepted. If this is the case, the cost of the return is for you and you must pay it first or arrange for the items to be picked up.
- Ear jewellery