By: WaltherComments: 0

We have listed the FAQs regarding the closure of our store for you. If you have any further questions, please contact our customer service.

I have placed an online order and have chosen to pick up in the store, can that still be closed while the stores are closed?
If you have chosen to pick up in the store, we will ensure that your package is ready in the store. We will contact you as soon as possible to make an appointment.

Do you still prefer your package to be sent to your home address? Then that is of course also possible. Let us know.


I have placed an online order and want to return the package in the store, is that still possible?
You can return your items at the Walther Pick-up Service Point. The Walther Pick-up Service Point can be found at Bergstraat 35. Please contact us for an appointment. You can come here every day. Except of holidays.

Are you not able to go to the Walther Pick-up Service Point? You can send your return to the following address, this is a temporary adress due to COVID-19:

Walther Apparel
Het Puyven 86
5672 RG Nuenen


Can I order a Walther gift card online?
Yes, you can order a Walther gift card online. You can find the gift cards in the webshop under "Walther's Giftcards".

I have received a gift card and would like to use the promotional offer in the store and receive an extra 10% on the balance?

That is still possible, we have extended the promotional offer until februari 28th, so that hopefully after february 9th you will be able to use the promotional offer in the store. When you spend the Walther gift card you will receive an extra 10% on the balance up to and including 28 February.


I would like to redeem my Walther gift card with my online order, is this possible?
Please contact us if you would like to redeem your Walther gift card online so that we can create an online voucher code for you. You will receive an extra 10% on the balance up to and including 28 February.
Due to the current corona measures, I will not be able to return my online order on time, what now?
Please contact us to discuss when you can return your online order so that the return period can be extended if necessary.


I would like to receive my order in time, when should I order?

We will do everything we can to make sure you get your package on time! These are the options:

Walther Delivery Service for Eindhoven region (040 region) 

Are you living in the Eindhoven region (040)? Order now and choose Walther Delivery Service, then we will deliver your package personally to your home!

Choose Walther Delivery Service at the check out.

Walther Pick-up Service Point Do you want to pick up your order in the store? 

Choose Walther Pick up Service Point at the check out.

Delivery with Tour de Ville-PostNL 
Orders placed on working days before 4:00 PM will be picked up the same day by the Tour de Ville bicycle couriers and shipped.

Unfortunately, we are completely dependent on the delivery services and we cannot say anything about the delivery time in these special times. As soon as your order has been shipped, you will receive an email from us with a track & trace link, so you can track your package.


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